Premium Managed Services

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For growing companies that want proactive care, deeper support, and more peace of mind. Our Premium Managed Services prevent problems before they happen.

What's included:

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• Help Desk (8×5): Remote support during business hours for password resets, software troubleshooting, and user questions.

• 24/7 Monitoring: Automated alerts on servers and critical network devices to catch outages before they linger.

• Patch Management: Regular OS and antivirus updates to keep you secure and compliant.

• Antivirus Oversight: We install and monitor your antivirus solution (your license or ours).

• Monthly Reports: Simple, actionable summaries of your system health and ticket history.

• Backup Monitoring: Alerts for failed backups (backup storage separate).​

• Proactive Maintenance: Disk clean-ups, performance tuning, and health checks to keep systems humming.

• Managed Backups: We design, deploy, and test your backup solution (storage cost extra).

• Cybersecurity: Firewall tuning, spam filtering, and threat alerts to block the worst malware.

• Vendor Management: We liaise with your ISP, software vendors, and hardware suppliers on your behalf.

• Quarterly Business Reviews: Deep-dive reports and roadmap sessions to align IT with your goals.

• Office 365/Google Workspace Admin: User provisioning, licensing, and troubleshooting.

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